FAQs

SHIPPING INFORMATION

Yes, we do ship internationally. Local customs duties are to be borne by the customer and are not factored into checkout prices. International shipping prices vary by destination.

For more details please refer https://kid1.co/shipping-policy/

Follow simple steps and get the best products delivered to your doorstep. Since all products will be sealed as per the manufacturer, you can be assured of best quality.

  1. Log on to www.kid1.co
  2. Have a look at the wide range of products that we have. All products are segregated in categories like Girls, Boys, Infants, and Accessories.
  3. You can either search by product name and type, you can also browse each category and click on buy now from the products page.
  1. All purchases are stored in your shopping cart.
  2. From the shopping cart you can continue to purchase products by checking out and selecting your preferred mode of payment. We have tied up with all credit card companies and banks to make paying easy for you.
  3. You need to follow the payment instructions. Input your billing and shipping address and choose your preferred mode of payment.
  4. You can either register or make a payment as a guest. We are against spamming and will not share you contacts with anyone.

Within India, most orders take between 3-5 working days. For some locations, we also have an option of expedited delivery which takes 1-2 working days. 

For expedited delivery please contact us at:

Via email : connect.kid1.co  or Via WhatsApp : message your order id on our 24/7 helpline. or  Via telephone at +91 22 4971 5382

You will receive an email with the order confirmation, and the status of the order. You will also receive tracking information from us, where you will be able to see exactly where your order is and what stage of processing.

PAYMENT INFORMATION

We accept most international credit cards, Debit cards and payments through Paypal and UPI wallets like Gpay and PayTM.

For additional options and bulk orders you can contact us at: 

https://kid1.co/contact-us/

Via email at connect.kid1.co

Via whatsapp : message on our 24/7 helpline.

Via telephone at +91 22 4971 5382

The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers.

None at all. All taxes – GST for products are included in the rates mentioned. You can also see taxes paid in your invoice.

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ORDER INFORMATION

We understand that children come in all sizes and shapes! Our website contains a detailed sizing guide by age. Our products are true to these sizes so before you order, please check the guide for the best sizing for your child. Always remember that children like loose comfortable clothing!  Please click here for the link. 

If you would like to cancel an order after the payment has been processed (before shipment has been initiated) please contact us at :

Via email at connect.kid1.co

Via whatsapp : message on our 24/7 helpline.

Via telephone at +91 22 4971 5382

If you find that a product is damaged, or that you have received a wrong product, we are happy to process the  refund or exchange. 

To request a return, please send mail to [email protected] within 48 hrs of receiving the product. 

For more details please check our Return and Exchange Policy 

(https://kid1.co/returns-and-exchange-policy/)