Frequently asked questions
1. What kind of products does KID1 offer?
KID1 offers a wide range of premium kids’ clothing including ethnic wear (kurta-pyjama, sherwanis, lehenga choli), fusion wear, casual dresses, night suits, sibling sets and outfits for celebrations and festivals. Sizes are available from infants (0–2 yrs), kids (3–8 yrs), tweens (9–12 yrs), and teens (12 yrs+).
2. How do I place an order on kid1.co?
- Visit kid1.co and browse products by category or age group.
- Select your product and size, then click “Buy Now”.
- Go to the cart and proceed to checkout.
- Enter your shipping and billing details, and complete payment.
- You can order as a registered user or checkout as a guest.
3. What payment methods are accepted?
We accept major credit and debit cards, UPI payments, and other secure online payment options. All payments are processed securely to protect your data.
4. Are there any hidden fees or taxes?
No. All GST and applicable taxes are already included in the listed price. There are no extra charges added at checkout.
5. Do you ship PAN India?
Yes — we offer free shipping across India on all orders.
6. How long will delivery take?
- Within India: 5–7 working days after dispatch.
- Express shipping options are also available for faster delivery.
7. How can I track my order?
Once your order is shipped, you’ll receive tracking details via email & WhatsApp. Use them to check your shipment status.
8. What do I do if I received a wrong or damaged product?
If your item is damaged or incorrect, please contact us within 24 hours of delivery to request a return or exchange. You can reach us by email, WhatsApp, or phone as mentioned on the Contact page.
9. How can I cancel or modify my order?
Orders can be cancelled or changed before they are shipped. Please contact customer support right away if you need to make changes.
10. How do I know which size to order for my child?
Each product page includes a size guide—please refer to it to choose the correct size. Our sizing is designed to be comfortable and true to standard measurements.
11. Is my credit card information secure?
Yes — we use secure encryption methods for all transactions so that your financial data remains protected.
12. Who can I contact for support?
You can reach out to us via email, or WhatsApp. Customer care details are available in the footer of the website.
13. What if the size doesn’t fit my child?
In case of size issues, you can request an exchange within 24 hours of delivery, subject to our exchange policy.
14. Do you offer matching sibling or family sets?
Yes! We have a special range of Brother-Sister Twinning Sets for festivals, weddings, and photoshoots.
15. Can I place a bulk or wholesale order?
Yes, for bulk, gifting, school events, or reseller orders, please contact us directly on +91 9920620617 (WhatsApp/Call)
16. Do you have a physical store?
Yes, KID ONE does have a physical store where you can explore our collections in person. You are welcome to visit us at:
#4141, Second Floor, Rustomjee Ease Zone Mall, Opposite IDBI Bank, Vasari Hill Road, Malad West Mumbai – 400064.
17. Do you offer Cash on Delivery (COD)?
Yes, we offer Partial Cash on Delivery (Partial COD) across India.
To confirm your order, a small advance amount is paid online, and the remaining balance is paid at the time of delivery.
This helps us ensure genuine orders and faster processing.
18. Why is Partial COD required?
Partial COD helps reduce fake orders and allows us to maintain better pricing, faster dispatch, and premium quality service for all customers.
19. How much do I need to pay in advance for Partial COD?
The advance amount will be clearly shown
at checkout before placing your order. The remaining amount is payable in cash when you receive your package.
20. Is Partial COD safe?
Yes, Partial COD is 100% safe and secure. You only pay a small amount upfront, and the rest after you physically receive your order.
